Privacy
Policy
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Privacy
Nanny Square Privacy Policy
Nanny Square, LLC offers various services to help its users find, coordinate, and maintain
quality care. Nanny Square’s Privacy Policy (“Privacy Policy”) is designed to explain the
information we collect and how we use it to provide our services and give users a better
experience. It applies to any users of www.nannysquare.com and any web pages, mobile
applications and mobile websites operated by Nanny Square (collectively, the “Site”),
including those who are seeking to find an individual or shared service provider through
Nanny Square’s website or mobile applications (“Care Recipients”) as well as those who are
looking to promote their services through Nanny Square’s website or mobile applications
(“Care Providers”), and any users of any of the various services that Nanny Square provides
through the Site or any other channels, including over the telephone (collectively,
“Services”). For purposes of this Privacy Policy, the terms “Nanny Square,”
“NannySquare.com,” “we,” “us,” and “our” refer to Nanny Square, LLC. “You” refers to you, as
a visitor or user or the Site or the Services. Other capitalized terms that are not
expressly defined in this Privacy Policy have the same meaning as set forth in the Nanny
Square Terms of Service. By using the Site and/or the Services, you consent to our
collection, storage, use and disclosure of your information as described in this Privacy
Policy.
Information We Collect and their Sources
Information you
Provide
How we collect and store information depends on the Services you use and the activities in
which you participate. You can use some of the Site and Services without providing any
information other than that automatically collected as described below. Visitors who access
and browse the Site without registering are “Site Visitors.” In order to utilize some of the
Services offered by Nanny Square, you must register with Nanny Square. All users who
register with Nanny Square on our website or through our mobile app are “Registered Users.”
Regardless of whether you are a Site Visitor or a Registered User, all
information that you provide to us when registering, posting a job, posting a profile,
communicating through the Site, discussing care options over the phone, utilizing our
mobile applications or that you otherwise provide on the Site or by phone, email, postal
mail or otherwise, will be stored by us. You represent and warrant to us that you have
the right and authority to provide us all information you provide about yourself or
others.
When you register directly through the Nanny Square website or our mobile app, we will
collect and store the information that you provide to us on our website and mobile app
registration forms. This may include, among other information, your: first and last
name, email address, home address, gender, birthday, phone number, etc.
If you are a Care Recipient, we collect and store all of the additional information that
you provide to us on your care requests or that is otherwise included in an
auto-generated care request. This may include, among other information: the type of care
you are looking for, your schedule, location, number and ages of children, family
members, requirements for a Care Provider (such as ability to drive), pictures you
choose to provide, health information, if you choose to provide it, any other
information you choose to include in your care request.
If you are a Care Provider, we collect and store all of the additional information that
you provide to us in your profile. This may include, among other information: details on
the care you offer, including for example the type of care you provide, your
availability, your location, years of experience, languages you speak, your ability to
drive, permanent address, picture or scans of your ID, pictures you choose to post, your
phone numbers references, and any other information you choose to include in your
profile
Both Site Visitors and Registered Users may provide information to Nanny Square when
they contact our customer service or utilize certain Services Nanny Square may offer by
telephone, email, web forms, chat or via any of our social media platforms. We collect
and store all of the information you provide us through these channels. Moreover, if you
provide information about someone other than yourself through any of these channels, you
represent that you have authority to do so.
Information Provided
by Others
Nanny Square also captures and
collects information that Site Visitors, Registered Users and others provide about one
another. For example, Care Providers may invite Site Visitors, Registered Users or others to
rate and indicate their relationship to the Care Provider on the Site. Additionally, certain
Registered Users may post reviews about individual Care Providers. NannySquare.com may also
obtain and post Care Provider references, which may also be accessed from the Site. Site
Visitors, Registered Users and others also may provide us information about Registered Users
by phone, email or postal mail. Nanny Square captures and stores all information it receives
from Site Visitors, Registered Users and others about other Registered Users and Site
Visitors.
Information You
Information You Authorize Us to Collect
We may from time to time request permission to collect certain information from or about
you. For example, if you use Nanny Square’s mobile or web application, we may request
permission to access information about the contacts listed in your mobile device phone book
when you initiate an address book search for friends who have downloaded the application. We
may also request permission to access and store your location (e.g., your precise GPS-based
functionality on the mobile devices used to access the Site and Services). If you grant your
permission, we will access and/or store such information unless you subsequently opt out by
adjusting the settings in your mobile device. See your device manufacturer’s instructions
for further details.
Automatically
Collected Information
We may automatically collect certain information about the computer or devices (including
mobile devices) you use to access the Site and Services as described in this section below.
When you visit the Site, Nanny Square receives the internet protocol (“IP”) address of
your computer (or the proxy server you use to access the internet), your computer
operating system, the type of web browser you are using, and browser language. If you
are using a mobile device, Nanny Square may also receive unique device identifiers and
other information about your mobile or other device(s), and mobile operating system. We
may correlate this information with other information we have about you. We may also
automatically collect information related to the ways in which you interact with the
Site and the Services, such as referring and exit pages, URLs, platform type, the number
of clicks, domain names, landing pages, pages and content viewed (including ads viewed)
and the order of such views, the amount of time spent on particular pages, the date and
time you use the Services, error logs, and other similar information.
A cookie is a tiny data file that resides on your computer, mobile phone, or other
device, and allows us to recognize you when you return to the Site using the same
computer (or mobile device) and web browser. Like most websites, we and our service
providers use cookies, and tracking pixels to track Site usage and trends, evaluate the
effectiveness of our ads both on and off our Site, customize your experience on the Site
and improve the quality of our Services. For example, using these technologies we can
determine, among other things, which pages of our Site you visit and which ads you click
on. Most browsers automatically accept cookies, but you can modify your browser settings
to decline cookies. In some cases, however, doing so may impact your ability to use
Nanny Square’s website. Tracking pixels do not identify individual users, and the
analysis of data obtained by tracking pixels is performed on an aggregate basis.
When you visit our Site or open one of our emails, we may allow authorized third
parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and
research firms, to place or recognize a unique cookie, pixel, and/or similar
technologies on your browser in order to provide you relevant advertisements as you surf
the Internet. These advertisements may be targeted to you based on information these
authorized third parties know or infer about you and include in the cookies placed on
your browser, and/or on information about your Internet browsing activities gathered
through your browser. If you prefer not to receive these online behavioral
advertisements, you may opt-out
here
or here.In
order for the opt-out to work, your browser must be set to accept third party cookies.
Furthermore, if you buy a new computer or mobile device, change web browsers or delete
the opt-out cookie, you will need to perform the opt-out task again. Please note that if
you opt-out you may continue to receive Nanny Square advertisements as you surf the
Internet, including contextual ads based on the content on a webpage you are visiting.
However, these advertisements will not be displayed based on information contained in,
or collected by, cookies or other technologies placed on your browser when you visit our
Site or open our emails.
We also use Google Analytics to measure Site usage and improve our visitor experience.
The relevant data is provided to us by Google in the aggregate (i.e., individual users
are not identified) and allows us to better understand our Site audience. The Google
Analytics features implemented by us allow us (i) to evaluate and generate reports on
certain demographic, behavioral, and interest metrics of users collected by Google, and
(ii) to create advertising remarketing audiences and campaigns based on such metrics,
which may be segmented into aggregated groups. Visitors can opt-out of Google Analytics
for Display Advertising and customize Google Display Network ads using the Ads Settings
form at https://www.google.com/settings/ads.
We also use Google Analytics to measure Site usage and improve our visitor experience.
The relevant data is provided to us by Google in the aggregate (i.e., individual users
are not identified) and allows us to better understand our Site audience. The Google
Analytics features implemented by us allow us (i) to evaluate and generate reports on
certain demographic, behavioral, and interest metrics of users collected by Google, and
(ii) to create advertising remarketing audiences and campaigns based on such metrics,
which may be segmented into aggregated groups. Visitors can opt-out of Google Analytics
for Display Advertising and customize Google Display Network ads using the Ads Settings
form at https://www.google.com/settings/ads.
Do Not Track Notice
Some browsers used to access the Internet may give you the option through “Do Not Track”
settings associated with such browsers to request that a website operator not track your
information across its website or other websites. We engage in such tracking in order to
optimize and/or customize our Services, detect and respond to allegations of fraud, and to
otherwise ensure the safety of our Registered Users and Site Visitors. While we do not
currently honor such browser requests, we will not use your information in a manner that
violates this Privacy Policy. In addition, you retain the ability to opt out of certain
online analytics and advertising activities as discussed in this section above.
Purposes For Which We
Use Information
In general, the information we collect is used for our business purposes: (1) to improve our
Services and enhance your experience with Nanny Square’s web and mobile applications, (2) to
enable us to provide a safer community for all of our Registered Users, and (3) to help us
communicate with you. For example, we may use your information to:
- register and service your account;
- include in Care Recipient profiles, care requests and Care Provider profiles;
- contact you in response to questions and solicit feedback and input from you;
- notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
- administer sweepstakes and contests;
- connect Care Recipients with Care Providers that appear to meet their needs and preferences;
- verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or on the Site;
- perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
- generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
- otherwise help protect the safety and integrity of the Site and NannySquare.com users; and
- personalize promotional messages or content on the Site, via email or other ads on NannySquare.com or third party sites.
We may aggregate and/or de-identify information collected by the Site, the Services, or via
other means so that the information is not intended to identify you. Our use and disclosure
of aggregated and/or de-identified information is not subject to any restrictions under this
Privacy Policy, and we may disclose it to others without limitation for any purpose.
How We Share Your
Information
In addition to using the information collected by NannySquare.com for the purposes described
above, we may also share your information as described below. Please review our sharing
policy closely. By using our Site or our Services, you agree to allow us to share the
information you provide to us in the ways described below.
If you are a Care Recipient or a Care Provider, in order to increase your chances of finding
a job or finding the care you need, we share with Site Visitors and Registered Users the
information that is included in your job posting or profile, aside from your contact
information, as well as the following registration information, which we may include in your
care request or profile: your first name, first initial of your last name, city, state,
profile picture, and if you are a Care Provider, your gender, and your age. With certain
exceptions, you choose how much detail you want to include in either your care request or
your profile. We may display personal testimonials of Registered Users and other
endorsements on our Site or in other marketing materials. These testimonials or endorsements
may include information such as the Registered User’s first name, first initial of last
name, town and state. With a Registered User’s consent, we may include their full name.
In addition to the information that is provided to all Registered Users and Site
Visitors, Care Provider reviews and references are made available to certain Registered
Users. If you are a Care Provider, your phone number may be visible to certain
Registered Users. In addition, your approximate residential location may be made
available to certain Registered Users. If you are a Care Provider, you will appear in
search result listings if you match the search criteria used by a Care Recipient, as
applicable.
We may also share information with vendors with whom we have a contractual relationship
and who perform services for NannySquare.com including, without limitation, vendors who
provide email, demographic information, or geo-location information services, vendors
who process or accept credit card payments, vendors who run classified advertising
businesses, vendors who send SMS messages to Registered Users’ mobile phone numbers,
vendors who provide services that enable us and other third parties to detect and
prevent fraud, in each case to the extent applicable. In certain cases (such as for
vendors who help facilitate our online communication services or provide fraud detection
and prevention services), the information we share may include the contents of written
and audio messages you send through our online communication platforms.
We may disclose your information when we believe in good faith that such disclosure is
appropriate in order to investigate, prevent, or take action regarding possible illegal
activities, suspected fraud, situations involving potential threats to the health or
physical safety of any person, violations of this Privacy Policy, the Terms of Use,
and/or to protect the rights and property of NannySquare.com, our employees, users, and
the public. This may involve the sharing of your information with law enforcement,
government agencies, courts, and/or other organizations.
In the event we go through a business transition such as a merger, acquisition by
another company, or sale of all or a portion of our assets, your information may be
among the assets transferred. You acknowledge and consent that such transfers may occur
and are permitted by this Privacy Policy, and that any acquirer of ours or that
acquirer’s affiliates may continue to process your information as set forth in this
Privacy Policy.
Changing or Removing your Personal Information and Closing your Account
You can update certain of your information by logging into your account. If you would like
to remove some of the information you have posted on the Site, such as information you
posted in profiles and job postings, you may do so by editing or deleting that item in your
profile. If you no longer wish to participate in our Services, you may close your account by
sending a request to [email protected]. If you close your NannySquare.com account, we
will remove your name and other contact and identifiable information from our publicly
viewable database. If you close your account, we have no obligation to retain your
information, and may delete any or all of your account information without liability.
However, we may retain information related to you if we believe it may be necessary to
prevent fraud or future abuse, or for legitimate business purposes, such as analysis of
aggregated, de-identified information, account recovery, auditing our records, enforcing our
rights and obligations under our agreements, or if required by law.
Nanny Square may also retain and use your information if necessary to provide the
Services to other Registered Users. For example, just as an email you may send to
another person through an email service provider resides in that person’s inbox even
after you delete it from your sent files or close your account, emails you send through
Nanny Square’s website or mobile applications to other Users, may remain visible to
others after you have closed your account. Similarly, other information you have shared
with others, or that others have copied, may also remain visible. Nanny Square disclaims
any liability in relation to the deletion or retention (subject to the terms herein) of
information, or any obligation not to delete the information. Nanny Square does not
control when search engines update their search index or cache, which may contain
certain job posts, profiles or other information that have since been removed from Nanny
Square’s Site.
How We Protect Your
Information
We have implemented a variety of administrative, technical, and physical security measures
to protect against the unauthorized access, destruction, or alteration of your information.
These safeguards vary based on the sensitivity of information that we collect, process, and
store and the current state of technology
Although we take appropriate measures to safeguard against unauthorized disclosures of
information, we cannot guarantee that information that we collect will never be
disclosed in a manner that is inconsistent with this Privacy Policy.
Changes to Our Privacy
Policy
Nanny Square reserves the right to change this Privacy Policy and our Terms of Service at
any time. We will notify you about and provide you with choice about material changes to
this Privacy Policy or in our practices as required by applicable law. Material changes will
go into effect 30 days after we notify. Non-material changes or clarifications will take
effect immediately upon posting of the updated policy on our Site. You should periodically
check our website for updates. Your use of the Site or the Services after such effective
date will constitute acceptance by you of such changes.
Privacy Point of
Contact for Inquiries
Submit all concerns or questions about our privacy policy to [email protected]
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