Nanny Square Security and Safety Policy

Your Security and Safety Are Our Greatest Priority

At NannySquare.com, we care – about you, your safety, your security, and your experience. We provide tips and tools to help you have safe experiences, and stand ready to support you if you need it. 

We put together these guidelines to foster a safe community. We believe that our community should be driven by a set of values and conduct. Any member may be temporarily or permanently removed for violating these guidelines.

• All NannySquare.com members are expected to be respectful in every interaction, whether online or in person. Communication or conduct that expresses hate, bullying, harassment, or discrimination is not allowed.
• Privacy is important. Do not share photos of children without the legal guardian’s consent. Do not place “nanny cams” in bathrooms that a caregiver might use. Refrain from asking personal questions that have no bearing on the job without explicit invitation, and never include personal identifying information in your care requests, applications, profiles or reviews.
• We do not tolerate any threatened, actual or attempted acts of physical assault, child abuse, or other violent acts. This includes corporal punishment.
• Sexual misconduct, harassment, abuse, exploitation, or assault is grounds for removal from the platform. And sexual activity between caregivers and adult family accountholders is always prohibited — even if consensual.
• Treat others’ homes with respect.
• Unless they’ve asked you to, don’t attempt to login to computers, review files, or otherwise snoop around.
• Upon ending a caregiving relationship, you must return house keys, car seats, leashes, and other items provided by the family or caregiver that do not belong to you.
• Show up on time to engagements.
• Always let a family or caregiver know if you need to cancel a job.
• Pay caregivers a living wage.
• Honesty is the cornerstone of a trusted community. Being honest goes a long way in creating safe and positive experiences through the platform.
• Provide accurate personal information to NannySquare.com and the members you connect with on the platform. Don’t send someone else to do work that you were hired to do. Misrepresenting your identity and/or signing up to facilitate someone else to use the platform is grounds for removal from the platform.
• We review the ID document provided by providers and ensure tha the name, date of birth and picture match the information on the provider’s profile. This helps ensure that providers on our platform are who they say they are. If the information on the ID matches the provider’s profile, a green check mark will appear next to the provider’s name in their profile.
•  We do not perform background checks or screening on providers because we are not a job agency. Rather, Nanny Square a neighbourhood hub where parents and independent care providers – including babysitters and nannies – can find and connect with each other. As an inclusive community, Nanny Square’s equitable access ensures that finding the right person for the job – or the right job for the person – remains fast and flexible for everyone.
• Screening is in the hands of our members. Parents, babysitters, and nannies can vet each other based on their own priorities and preferences. Beyond exercising common sense when it comes to sharing personal details, we suggest you carefully review provided references and plan an official interview before making any final decisions. There are third party services that perform background checks for a fee which parents can use with the provider’s consent. Publicly available information on social media is another option to learn more about your provider. When you’ve found the perfect match, you’ll be glad you took the time to make sure everything was in order.
• Whether you’re online or in the real world, your safety is important to us. So, if you receive any inappropriate messages or mistreatment, be sure to file a report with our team so we can check it out. Remember, all reports are private and investigated seriously by Nanny Square. In addition, we perform manual checks a routine basis and follow up on system alerts that notify us when anything out of the ordinary happens on our secure platform.
• Families rely on caregivers’ experience when making hiring decisions. Similarly, caregivers rely on families’ descriptions of their needs to ensure they can commit to providing the necessary care. Don’t lie about your qualifications or care needs.
• Identity theft, scams, and all other forms of fraud are not tolerated in this community.
• Care should be delivered in a clean and safe environment. Whether care takes place in the families’ home, the provider’s home, or someplace else, ensure there are no: unsecured firearms, hazards, excessively unsanitary conditions, dangerous or uninhabitable care conditions, or illegal drugs.
• Caregiving is serious business. Caregivers should not be under the influence of marijuana, alcohol, illegal drugs, or any other substance that impacts or impairs judgment while providing care. Both families and caregivers should stay accessible and reachable throughout caregiving engagements.
• Be an accountable member of our community and report any safety concerns using the Report tool on the site.
• Laws were made for a reason. We have zero tolerance for individuals engaging in illegal criminal activity. This includes, but is not limited to, fraud, theft, kidnapping, human trafficking, extortion, assault, sexual assault, and child sexual exploitation. And families should be mindful of laws applicable to domestic employment.